Privacy Policy

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Welcome to Real Fans Space (“the Site,” “we,” “us,” or “our”).
Protecting your personal information is a top priority for us.
This Privacy Policy explains how we collect, use, share, and protect your information when you use our website or our services.

By accessing Real Fans Space, you agree to the practices described below.

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1. Information We Collect

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We collect only the information necessary to provide you with a secure, personalized, and efficient experience.
Information may be collected directly from you or automatically when you use the Site.

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1.1. Information Provided by You

 

When you create an account, make a purchase, or register for an event, we may collect:

• First and last name

• Mailing address

• Email address

• Phone number

• Payment information (processed securely by our payment providers)

• Order history and event participation records

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1.2. Information Collected Automatically

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When you browse the Site, we may automatically collect:

• IP address and device type

• Browsing data (pages visited, session duration, clicks)

• Cookies and similar technologies (see Section 7)

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2. How We Use the Information

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Your data is used solely for the following purposes:

• To manage your user account;

• To process your orders and deliveries;

• To organize and manage events;

• To send you confirmations, invoices, or notifications;

• To improve our products, services, and your user experience;

• To inform you of promotions, events, or new releases (with your consent).

We do not sell, rent, or share your personal data with third parties for commercial purposes.

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3. Information Sharing

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We may share your information only in the following situations:

• Service Providers (payment, shipping, hosting, email, etc.) who act on our behalf and are bound by confidentiality obligations;

• Legal Obligations, when required by law or by a public authority;

• Protection of Our Rights, to prevent fraud, abuse, or ensure the Site’s security.

No data will be transferred outside of Canada without appropriate safeguards in place.

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4. Data Retention

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We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

• Account data: retained until your account is deleted by you;

• Order data: retained for the legally required accounting period (usually 7 years);

• Marketing data: retained until you withdraw your consent.

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5. Data Security

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We implement technical and organizational measures to protect your information, including:

• Secure connection (HTTPS / SSL);

• Restricted access to personal data;

• Encrypted payment processing via trusted providers (e.g., Stripe, PayPal).

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While we take reasonable precautions to safeguard your data, no system is completely risk-free, and we cannot guarantee absolute security.

 

6. Your Rights

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In accordance with Canadian privacy laws (PIPEDA) and, where applicable, the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal information;

• Correct inaccurate or outdated information;

• Request deletion of your personal data (“right to be forgotten”);

• Withdraw your consent at any time (for example, to unsubscribe from marketing communications).

To exercise these rights, please contact us at:
📧 info@the11agency.pro

We will respond to your request within a reasonable timeframe, not exceeding 30 days.

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7. Cookies and Similar Technologies

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We use cookies to enhance your experience on our website, including:

• Essential cookies for site functionality (login, shopping cart);

• Analytics cookies to measure website traffic and performance;

• Marketing cookies for recommendations and targeted advertising.

You can configure or disable cookies at any time through your browser settings.

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8. External Links

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The Site may contain links to other websites or platforms (e.g., social media, third-party ticketing).
Real Fans Space is not responsible for the content or privacy practices of third-party websites.

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9. Changes to This Policy

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We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.
The latest version will always be available on this page, with the last update date indicated at the top of the document.

 

10. Contact Us

 

For any questions regarding this Privacy Policy or the handling of your personal data, please contact us:
📧 info@the11agency.pro
📍 70 Parkwoods Village Dr, North York, ON, Canada