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Last updated: [12/01/2026]

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1. Shipping

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1.1 Shipping Areas

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REAL FANS SPACE CANADA currently ships orders to:

• Canada

• United States (if applicable)

• International (if applicable)

Shipping areas may be updated at any time.

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1.2 Order Processing Time

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All orders are processed and shipped within:

• 1 to 3 business days (processing & packing)

Orders placed on weekends or public holidays will be processed the next business day.

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1.3 Estimated Delivery Times

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Delivery times depend on the destination:

• Canada: 2 to 7 business days

• United States: 5 to 10 business days

• International: 7 to 20 business days

⚠️ Delivery times are estimates only and may vary depending on the carrier, season, customs, or other factors beyond our control.

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1.4 Shipping Fees

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Shipping costs are automatically calculated at checkout based on:

• package weight,

• delivery address,

• selected shipping method.

Occasional promotions (e.g., free shipping) may apply.

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1.5 Order Tracking

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Once your order has shipped, you will receive an email with:
✅ a tracking number
✅ a tracking link

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1.6 Customs & Duties (outside Canada)

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For orders shipped outside Canada, additional charges may apply:

• customs duties,

• local taxes,

• import fees.

These fees are the customer’s responsibility and are determined by local authorities.

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1.7 Incorrect Address / Undelivered Packages

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Customers are responsible for providing an accurate shipping address.

If a package is returned to us due to:

• incorrect/incomplete address,

• failed delivery attempt,

• or refusal,

the order may be reshipped at the customer’s expense.

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2. Returns & Exchanges

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2.1 Return Period

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You have 14 days from the date of delivery to request a return or exchange.

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2.2 Return Conditions

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To be eligible for a return, items must be:

• unworn,

• unwashed,

• in original condition,

• with original tags and packaging.

❌ Items returned damaged, incomplete, or used will not be eligible for a refund.

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2.3 Non-Returnable Items

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For hygiene and safety reasons, certain items may not be returned:

• underwear / socks (if opened),

• customized or personalized items,

• sale / clearance items (if applicable).

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2.4 Return Process

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To request a return:

1. Email us at [support@realfansspace.com], including:

• Full name

• Order number

• Item(s) to return

• Reason for return (optional)

1. We will send you the return address and instructions.

⚠️ Returns will not be accepted without prior authorization.

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2.5 Return Shipping Costs

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Return shipping costs are the customer’s responsibility, except in cases where:

• the wrong item was sent,

• the item arrived damaged,

• or the issue was due to our error.

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2.6 Exchanges

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Exchanges are accepted depending on product availability.

If an exchange is not possible, a refund or store credit may be offered.

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2.7 Refunds

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Once your return is received and inspected, you will be notified by email.

If approved:

• refunds will be issued to the original payment method,

• within 5 to 10 business days, depending on your bank/payment provider.

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3. Damaged / Defective / Incorrect Items

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If you receive an item that is:

• damaged,

• defective,

• or different from what you ordered,

please contact us within 48 hours of delivery and provide:

• a photo of the item,

• your order number.

We will resolve the issue quickly with a replacement or refund.  

 

 4. CONTACT

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For any questions, please contact us:

📧 Email: info@realfanspace.ca
🌐 Website: www.realfanspace.ca